Exciting news! Field Effect is the leading Champion in the April 2023 MDR Emotional Footprint report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group.
This award measures and rates relationships between managed detection and response providers and their customers, and we are proud to have claimed the top spot!
How is Emotional Footprint calculated?
SoftwareReviews collects in-depth feedback from real software users, measuring satisfaction across multiple dimensions of the provider relationship, including strategy, service experience, product experience, conflict resolution, and the contracting process.
The result is a Net Emotional Footprint score that reflects overall user sentiment, a powerful indicator of the user's feelings toward the provider and the product. Scores range from -100 to +100.
Only those with the highest rankings receive a SoftwareReviews Emotional Footprint Champion Award.
Field Effect Covalence takes top spot
Covalence received an Emotional Footprint score of +99, with especially high scores coming from enabling productivity, enhancing performance, and saving time from both a service and product experience perspective.
The SoftwareReviews report features 11 cybersecurity products, including from large vendors such as Crowdstrike, Red Canary, and eSentire. Field Effect Covalence outranked every other product in 23 out of 25 possible categories, ultimately claiming the title of #1 MDR.
At Field Effect, we provide a cybersecurity solution that protects businesses from cyber threats without compromising the user's productivity or overall experience. We pride ourselves on building true, long-lasting connections with Covalence users so we can continue to understand their needs and make sure they're being met—and receiving this award is a testament to our efforts.
If you want to dive more into this win and what Covalence users have to say about their experiences, read the Emotional Footprint Award: Managed Detection & Response report.