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Exciting news! For the second year in a row, Field Effect MDR is the leading Champion in the MDR Emotional Footprint report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group.
This award measures and rates relationships between managed detection and response providers and their customers, and we are proud to have claimed the top spot!
How is Emotional Footprint calculated?
SoftwareReviews collects in-depth feedback from real software users, measuring satisfaction across multiple dimensions of the provider relationship, including strategy, service experience, product experience, conflict resolution, and the contracting process.
The result is a Net Emotional Footprint score that reflects overall user sentiment, a powerful indicator of the user's feelings toward the provider and the product. Scores range from -100 to +100.
Only those with the highest rankings receive a SoftwareReviews Emotional Footprint Champion Award.
Field Effect MDR takes the top spot
Our customer's feedback landed Field Effect MDR a perfect +100 Net Emotional Footprint score, with exceptionally high rankings in the service experience and strategy and innovation categories.
We're proud that our Net Emotional Footprint score increased a notch from +99 in 2023 to +100 in 2024, and that our overall customer experience score has held strong at 9.6 out of 10.
The 2024 SoftwareReviews report features 14 cybersecurity products, including those from large vendors such as Crowdstrike, Red Canary, and eSentire. Field Effect MDR outranked every other product in 22 out of 25 possible categories, ultimately claiming the title of #1 MDR.
At Field Effect, we provide a cybersecurity solution that protects businesses from cyber threats without compromising the user's productivity or overall experience. We pride ourselves on building true, long-lasting connections with our MDR users so we can continue to understand their needs and ensure they're being met—and receiving this award is a testament to our efforts.
If you want to dive more into this win and what Field Effect MDR users say about their experiences, read the Emotional Footprint Award: Managed Detection & Response report.
