It's not just about putting tools in place to meet cyber insurance requirements. It's about delivering a robust, trusted service as well.
The Overview
While traditional firewalls, spam filtering, and antivirus software may have delivered adequate protection in the past, Intega IT understood that these defenses wouldn’t stand up to the tactics and techniques used by modern attackers.
John Robinson, Intega IT President and CEO, knew there was too much at stake to not offer the very best protection for their customers.
He set out to find a managed detection and response (MDR) partner that could offer expertise, world-class technology that easily integrates with their existing operations, and 24/7 cybersecurity protection.
The Partner
Based out of Ottawa, Ontario, Canada, Intega IT is a boutique managed service provider (MSP) serving small and mid-sized businesses (SMBs) for over 20 years.
Initially operating as a break-fix company, delivering as-needed support to clients, Intega IT now operates as an all-in MSP—including managed cybersecurity services.
The company prides itself on maintaining a customer-first philosophy and delivering the best solutions possible with high-quality support so Intega IT clients can have complete protection and peace of mind.
The Challenge
Cyberattacks have been on the rise in the SMB space. The damage from a single incident is now much more severe, potentially leading to prolonged downtime and exposed data, among other risks.
“It's absolutely critical to us that we demonstrate to our customers that we're delivering a fantastic solution to them,” observes Simon Cutler, Director of Operations at Intega IT. “It's not just about putting tools in place to meet cyber insurance requirements. It's about delivering a robust, trusted service as well.”
Intega IT began exploring options and vendors in the MDR space, knowing they wanted a solution that would help them take a more proactive approach to security.
The Solution
Intega IT looked at well-known names such as CrowdStrike, Fortinet, and others, but when they found Field Effect, they knew they had the right solution and team for the task at hand.
Covalence’s all-in-one approach and coverage for all critical elements were a particular standout, not to mention the solution’s automated threat detection, round-the-clock monitoring, and threat hunting.
What’s more, Field Effect’s customer-centric attitude paired well with Intega’s focus on partnership and building strong customer relationships, further confirming that Covalence was the solution they wanted to deliver.
The Results
- Increased close rate for new business from 50% to 90% in one year.
- Increased average revenue per client by 30%.
- Gained a trusted partner to minimize cyber risk for clients and themselves.
The relationship with Field Effect has been perfect for allowing us to not only become more successful, but to align everything we need for delivering first-class service to our customers.
Simon Cutler
Director of Operations – Intega IT
