10.03.2021 What to look for in a cyber security vendor 

by Ben Filipkowski

Four things to watch for when choosing a solution for your business.

Trying to find the right cyber security company to defend your IT operations can feel like trying to find a needle in a haystack.  

The sheer number of vendors and solutions make it tough to find one that will meet your needs and budget.  

But despite what slick marketing would have you believe, not all solutions are created equal.  

You need a solution that keeps pace with the always-evolving cyber security landscape. You’ve got to be able to prioritize, triage, and respond to the cyber threats facing every aspect of your company’s IT infrastructure and operations. 

If it sounds like a tall order, it is — but the good news is it’s far from impossible.  

There are four things to look for when assessing vendors and the solutions they provide: 

  • Scalability: How will their technology adapt to your changing needs? 
  • Completeness: How comprehensive is the solution’s approach to security? 
  • Expertise: How experienced is the security team backing the solution? 
  • Time: How will the solution free up time in your busy schedule?  

Let’s take a closer look at what you need to know before choosing a cyber security company to work with.  

Technology that scales with your business  

From employees joining your workforce to tools that enable work from any location, your company is always changing and growing.  

Each new user creates a need for additional technology, which in turn increases your company’s threat surfaceall the areas of your IT network where unauthorized users or attackers could exploit vulnerabilities to gain access to systems and confidential data to stage an attack 

Keeping pace with that growth and ensuring security is a monumental task as is, but on top of that, you need to also stay well ahead of emerging threats.  

Your company is growing, so you need a cyber security solution that won’t be rendered obsolete as you add new endpoints, expand your network, or integrate additional operational tools and technologies.  

You deserve peace of mind as your business grows. Adding new users, tools, or moving to the cloud — or any digital transformation, for that matter — shouldn’t mean you need to add more security technology.

Look for security solutions that deliver a range of capabilities, backed by a vendor that’s committed to developing and releasing new functionality and features for emerging threats and changing business needs. 

A holistic approach to cyber security  

When you think of cyber security threats, what comes to mind?  

Phishing attempts targeting users? Business email compromise? Ransomware? Distributed Denial of Service (DDoS) attacks? Fraud? Theft of intellectual property 

While the techniques behind each threat may share some overlap with each other, they’re not all targeting the same thing, and their end goals may differ wildly.

All this to say that it’s not enough to have a solution that focuses exclusively on one aspect of your threat surface at the expense of others, requiring you to deploy additional technologies to solve for each new issue 

You need to defend every aspect of your IT infrastructure, and that requires an end-to-end approach to monitoring, detecting, and responding to threats and risks across your entire IT environment. This holistic approach to security should protect your endpoints, cloud services, and IT network.  

You also need this level of protection 24/7, 365 days a year. Not all vendors are able to provide this type of comprehensive protection and coverage, so take the time to assess capabilities and ensure the solution can deliver the round-the-clock defences you need. 

What’s more, some vendors only deliver this coverage through modular add-ons. One aspect of your IT network may be covered out-of-the-box, but building a program with these add-ons may require spending more of your of your IT budget and more of your time integrating, managing, and maintaining each new function.

Using a holistic strategy from the start can deliver the security coverage you need without the sticker shock at renewal time.

Choosing the Right Cyber Security eBook Download

Security team expertise 

The best technology still needs experience to back it up. After all, at its core, cyber security is about knowledge: you need to understand how threats work, know how to spot them, and how to prevent them. Cyber security automation is another half-measure; at the end of the day, you still need someone to assess and interpret the data you’re gathering.  

As our CEO and CTO, Matt Holland, explained on a recent podcast appearance, “You can’t stop someone from making a bad decision unless you educate them.” 

But that education requires hard-to-find expertise, and as tempting as it may be to simply hire a team of experts to manage cyber security internally, it’s a time-consuming and costly process.   

“The rate at which the cyber security industry evolves, you’d need a company of specialists constantly staying ahead of the curve, educating themselves, making sure they’re staying on top of the threats that pose a risk to your company,” explains Matt. 

That’s why many businesses choose to outsource some or all of their cyber security defences, relying on managed service providers and hiring experts.  

To ensure you’re getting the top expertise, make sure to check credentials, review client testimonials, and request references look for a team that brings deep experience in cyber security, along with software development and management. 

Put time back in your schedule 

This is the big one.  

For all the benefits offered by the vendor you choose, the biggest may be the time they help put back in your schedule.  

Cyber security is time-consuming and challenging, and attackers know it. That’s why techniques like business email compromise (BEC) continue to be effective — they rely on just how busy and overworked IT teams are. 

CISOs and IT teams are stretched thin from the constant demands and information overload of cyber security. Burnout is common, with teams struggling to handle security tasks on top of daily needs. 

As challenging as it may seem to find a solution that can deliver time savings, it’s not impossible. 

When it comes to threat monitoring, detection, and response, look for effective and efficient solutions that monitor the vast amounts of data activity from your IT network, endpoints, and cloud services.

From there, narrow it down to tools backed by a team of cyber experts that not only thoroughly analyzes this data, but provides clear, actionable information to help prioritize and triage response and remediation. This functionality helps reduce the time required to investigate false positives and surfaces the threats that matter.  

To recap, any vendor or solution you choose must be able to provide that holistic approach to your security needs, scaling to match your growth, helping you resolve your challenges and put time back in your day.  

To learn more about finding the right cyber security solution for your business, download our free eBook today, Choosing a Cyber Security Solution: Your Guide to Getting it Right.


Ben Filipkowski


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